Questions, answered.

Every live lot has a fixed Buy Now price. Complete checkout and the lot is reserved for you instantly — no countdown, no competition. A secure payment link follows by email.

Yes. A bid is a commitment to buy at that price. If you are the winning bidder, you will receive an invoice and payment instructions.

Bids cannot be retracted once placed. If you have made an error, contact us immediately and we will do what we can before the lot closes.

There is no buyer's premium on Buy Now purchases. Auction wins are invoiced with a 20% buyer's premium.

You can place a bid with your name and email at the lot. An account lets you track bids and orders in one place.

Every lot is reviewed by our specialists for authenticity, condition and completeness before it is listed. Where relevant, serial numbers, hallmarks and movement details are checked.

We use the auction convention: N (new), S (excellent), A (very good), B (good, with visible wear), C (fair, with notable wear). Specific flaws are always described.

Only when stated in the lot details. If the listing does not mention a box or papers, assume they are not included.

Where a coin has been graded, the grading service and grade are listed. Ungraded coins are described as such.

Complimentary insured shipping on orders over $3,000. Otherwise a flat $50. Adult signature is required on delivery.

Most lots leave our room within two business days of cleared payment. Made-to-order jewelry follows the production estimate shown on the lot.

We ship to all 50 US states, Canada, the UK, Australia and New Zealand. Customs and duties are the buyer's responsibility.

Fourteen days from delivery for a full refund, provided the lot is returned in the condition received. Custom and made-to-order pieces are eligible for store credit only.

Photograph the packaging and the piece and contact us within 48 hours. We will arrange a return and make it right.

Send the details through the Sell with Gavel page. A specialist will reply within one business day with next steps and an indicative estimate.

15% seller's commission, with no listing fee. Photography, catalogue copy and insured storage are included.

Contact hello@247ja.com from the email on your account and we will send a secure reset link.